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Phone Problems

Glossary of Call Centre/Telecoms Jargon

Business, News, tech blogBy Penny Jones16th November 2017

There’s a lot of jargon in the telecoms and call centre industry! We even use some of it on our own website. We’ve put together a handy glossary of terms that will help you to understand some of the terminology involved. DDI – Direct Dialling Inward (sometimes called DID) is a feature offered by telephone companies…

Call centre erver reliability

Our call centre server reliability is legendary. But just how good is it?

Business, News, tech blogBy Penny Jones16th November 2017

Call centre server reliability When you’re running a call centre or contact centre, one of the most important things is the reliability of your servers. The last thing you want is for a server to go down. Server downtime leaves your agents unproductive and unable to deal with calls. The cost of downtime is undeniably…

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