A firewall is not enough!

How secure is your firewall? In these interesting times, having a firewall simply isn’t enough to give you protection from threats to your data and systems, not to mention your reputation. Do you really know how secure your firewall is? This post is not intended to be a technical discussion of firewalls and network protection but…

Disaster recovery plan

Call Centre Disaster Recovery

Call Centre Disaster Recovery – What Happens If The Worst Happens? Call centre disaster recovery is a hot topic. Experienced contact centre and call centre managers have learned to expect the unexpected. Whether it’s a natural disaster, power failure, equipment failure or force majeure, at some time or another, there’s a significant chance that you…