Disaster recovery plan

Call Centre Disaster Recovery

Call Centre Disaster Recovery – What Happens If The Worst Happens? Call centre disaster recovery is a hot topic. Experienced contact centre and call centre managers have learned to expect the unexpected. Whether it’s a natural disaster, power failure, equipment failure or force majeure, at some time or another, there’s a significant chance that you…


HP iLO & Dell iDRAC Hacked

We recently had a customer complain about extremely high CPU usage on one of their HP servers. On investigation we found this was caused by a _-minerd file – a virus dropped on the servers which reports back to a Chinese IP address, which has seen an outbreak across Linux servers over the last few…