Why use Vicidial for your call centre system? So why use Vicidial? Vicidial is the most popular open source call centre solution in the world, with over 14,000 installations in over 100 countries. Vicidial is THE open source call centre solution project. This means it is supported and developed by a wealth of knowledgable and talented…
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Ofcom today published their policy positioning statement entitled ‘ The Future of fixed telephone services’ a copy of which can be found here. With just six years to go before the PSTN service in the UK becomes history, Ofcom has been looking into the implications. They seem to be a little unsure about this new…
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Lead generation in call centres – is your data all it’s cracked up to be? A good lead generation company is an invaluable partner when it comes to call centre performance. Simply put, if the quality of the data is good then call centres will achieve a higher daily conversion rate for calls made. In addition,…
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Reviews tell you a lot about a company, right? Knowing that other customers are happy can help you to make a decision about which companies to talk to about your own needs. Here at Antheus, we’re not ones to blow our own trumpet. But we’re so pleased with all the Google reviews that our lovely…
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Call Centre Disaster Recovery – What Happens If The Worst Happens? Call centre disaster recovery is a hot topic. Experienced contact centre and call centre managers have learned to expect the unexpected. Whether it’s a natural disaster, power failure, equipment failure or force majeure, at some time or another, there’s a significant chance that you…
DetailsMost of you will be aware that GDPR – the EU’s General Data Protection Regulation replaces the 1995 Data Protection Directive on 25th May 2018. It’s the most significant piece of European data protection legislation to be introduced in 20 years. We know that complying with this regulatory change is a top priority for many of our customers.…
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Our healthcare telephony solution is up for an award! We are so pleased to announce that our VoIP-based healthcare telephony system is nominated for an award. Significantly, it’s on the shortlist in the prestigious ITSPA awards in the “best vertical solution” category. Our entry is based on our new healthcare-specific solution. A well known healthcare…
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Online call centre costs are markedly lower than traditional alternatives An online call centre is an extremely cost-effective alternative to a traditional call centre. So the popularity of online call centres has increased dramatically in line with the expansion of cloud technology. This article looks at the typical costs of running an online call centre,…
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There’s a lot of jargon in the telecoms and call centre industry! We even use some of it on our own website. We’ve put together a handy glossary of terms that will help you to understand some of the terminology involved. DDI – Direct Dialling Inward (sometimes called DID) is a feature offered by telephone companies…
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Call centre server reliability When you’re running a call centre or contact centre, one of the most important things is the reliability of your servers. The last thing you want is for a server to go down. Server downtime leaves your agents unproductive and unable to deal with calls. The cost of downtime is undeniably…
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