There’s a lot of jargon in the telecoms and call centre industry! We even use some of it on our own website. We’ve put together a handy glossary of terms that will help you to understand some of the terminology involved. DDI – Direct Dialling Inward (sometimes called DID) is a feature offered by telephone companies…
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Call centre server reliability When you’re running a call centre or contact centre, one of the most important things is the reliability of your servers. The last thing you want is for a server to go down. Server downtime leaves your agents unproductive and unable to deal with calls. The cost of downtime is undeniably…
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Liberalis Now can help you to create your own online call centre in moments! Antheus are very proud to announce the launch of Liberalis Now – the latest in free online call centre software. We set out to create the ultimate online call centre software. One with lightning-fast set-up, low costs, complete flexibility and ease…
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Antheus Telecom Sponsor Newton Abbot Rugby Club Antheus Telecom are extremely proud to sponsor Newton Abbot Rugby Club as a platinum sponsor this season. We are very happy to be associated with a forward-thinking club that is growing to be such an integral part of the local community. Our head office based just a stone’s…
DetailsLiberalis® is a dual stack contact centre system in that it works with traditional hard/soft SIP phones as well as webRTC. Apart from the odd Manager phone, there is no reason to use SIP phones anywhere in the contact centre. When an agent logs into Liberalis, the phone audio is sent directly to the browser…
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We recently had a customer complain about extremely high CPU usage on one of their HP servers. On investigation we found this was caused by a _-minerd file – a virus dropped on the servers which reports back to a Chinese IP address, which has seen an outbreak across Linux servers over the last few…
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Sip IP VoIP phones go offline We’ve deployed quite a few Draytek routers over the years along with Asterisk PBX’s for on-site systems. What we found with a significant number of installs, is that every few days, Asterisk would report the termination servers as being unreachable. We explored Asterisk at first, but we then found…
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Centos linux how to search for File Created on a Specific Date At Antheus we handle call recordings for a large number of clients and the number of files stacks into the millions! We recently had to find a very specific list of files amongst this very large pile and needed a way to find…
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One of the most requested functionality prior to Asterisk 1.2 was shared line appearance. It finally appeared in 1.2 but it’s take-up has been somewhat muted. Part of the reason for this is that it uses conferencing and while it works as expected with Line appearance, you can’t use the transfer buttons on the phones.…
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