Liberalis® is a dual stack contact centre system in that it works with traditional hard/soft SIP phones as well as webRTC. Apart from the odd Manager phone, there is no reason to use SIP phones anywhere in the contact centre. When an agent logs into Liberalis, the phone audio is sent directly to the browser…
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We recently had a customer complain about extremely high CPU usage on one of their HP servers. On investigation we found this was caused by a _-minerd file – a virus dropped on the servers which reports back to a Chinese IP address, which has seen an outbreak across Linux servers over the last few…
DetailsWe’ve deployed quite a few Draytek 2820’s over the last year or so along with Asterisk PBX’s. What we found with a significant number of installs, is that every few days, Asterisk would report the termination servers as being unreachable. We explored Asterisk at first, but we then found a reboot of the modem would…
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At Antheus we handle call recordings for a large number of clients and the number of files stacks into the millions! We recently had to find a very specific list of files amongst this very large pile and needed a way to find specific files created on specific dates. Heres how: We use the ls…
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One of the most requested functionality prior to Asterisk 1.2 was shared line appearance. It finally appeared in 1.2 but it’s take-up has been somewhat muted. Part of the reason for this is that it uses conferencing and while it works as expected with Line appearance, you can’t use the transfer buttons on the phones.…
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