Terms and Conditions of Service

Antheus is a trading name of Antheus Telecom Ltd

These terms and conditions are between Antheus telecom Ltd (“we”; “us”; “the Company”) and the individual or organisation using our goods or services (“you”, “the customer” or “the Client”).

 

The Company is a business to business supplier. The services provided by the Company are intended for use by business customers and not consumers. By ordering, the Customer confirms that he, she or it wishes to obtain the Services for the purposes of his, her or its business and not as a consumer.

 

We reserve the right to modify these conditions at any time . Any modification of these terms will be deemed to be effective from the date and time of posting on the Antheus  website.

 

1.    Security

You are wholly responsible for the safety and security of your account and the equipment and must put in place such safeguards as necessary to prevent unauthorised use. You are responsible for all persons who use your username and password to access the service, whether authorised or not. Antheus Telecom accepts no responsibility for costs incurred from unauthorised usage of your account.

 

You must notify us of any unauthorised access to your account which may affect the overall security of our systems.

 

2  Services

2.1   We will supply all services with reasonable skill and care.

However, we do not guarantee that the services will be uninterrupted, secure or error-free; or that any data generated, stored, transmitted or used via or in connection with our services will be complete, accurate, secure, up to date, received or delivered correctly or at all. While data is backed up on a regular basis we cannot guarantee the integrity of your data.

2.2   This is a voice over data network service and such is dependent on your connection to the data network and the data network itself. It may sometimes be unavailable as a result of things over which we have no control, such as the weather, power disruptions and failures of your internet service provider or broadband connection as well as maintenance or system failures.

2.3       No liability is accepted or compensation offered should the service be unavailable. All goods and services are provided in accordance with these Terms and Conditions, our Acceptable Use Policy and any applicable law existing from time to time. Please note that the Terms and Conditions posted on our website shall supersede all previous Terms and Conditions.

2.4       If you choose not to take our recommendations regarding router and broadband services and equipment there may be a greater likelihood of connectivity problems. These problems may affect quality of service as well as reliability and robustness of service.

 

3.  Calls to Emergency Services

3.1           Emergency calls (999 or 112) are available with the Antheus service only once customers have registered a mainland UK address by calling Antheus support, Users located in the Isle of Man or Channel Islands are excluded.

3.2           As per 2.2 access to public emergency services may not always be available.  You agree to inform potential users of this possibility and make provision for an alternative means of accessing emergency services.

4          Calls

4.1           Call destinations include mobile and landline destinations and exclude personal and premium      rate numbers.

4.2           Call records for outbound calls will be available via the customer portal for the past 90 (ninety) days only.

4.3           Upon signup for the service, customers will be allocated a free 03XX number

4.4           Without affecting your rights relating to number portability set out under Law, you will not own any phone number we allocate to you or you port in, nor will you have any right to sell any such number.

4.5           Pricing of calls is subject to change without notice

5          Contract Period

5.1           All services except where stated operate on a rolling monthly basis. The start of the period is the 28th day of any given month.

5.2           Services must therefore be cancelled BEFORE the 28th of the month otherwise you are liable for another month’s charges.

 

6          Billing

6.1           All services must be paid in advance with cleared funds and the account must remain in credit at all times.

6.2           Call credit purchased on-line is non-refundable once the service has been used.

6.3           Any Credit balance unused for 6 (six) months or more will be deducted from the user’s account.

6.4       Any chargeable inbound numbers will be cancelled if the service renewal fails due to an insufficient account balance.

6.5       We reserve the right to deduct unpaid items from user’s account balances, or the balance of any associated accounts without notice.

 

7          DATA PROTECTION

“Data Controller” bears the meaning set out in section 1(1) of the Data Protection Act 1998;

“Data Subject” means an individual who is the subject of Personal Data;

“Personal Data” bears the meaning set out in section 1(1) of the Data Protection Act 1998 and relates only to personal data, or any part of such personal data, in respect of which the Company is the Data Controller and in relation to which the Processor is providing services under this agreement; and

“Processing” and “process” bear the meaning set out in section 1(1) of the Data Protection Act 1998.

Company’s Obligations

7.1       The Customer and the Company acknowledge that for the purposes of the Data Protection Act 1998, the Client is the Data Controller and the Company is the data processor in respect of any Personal Data.

7.2       The Company shall process the Personal Data only in accordance with the Client’s instructions from time to time and shall not process the Personal Data for any purpose other than those expressly authorised by the Client.

Warranties

7.3       Each party warrants to the other that it will process the Personal Data in compliance with all applicable laws, enactments, regulations, orders, standards and other similar instruments.

7.4       The Company warrants that, having regard to the state of technological development and the cost of implementing any measures, it will: (a) take appropriate technical and organisational measures against the unauthorised or unlawful processing of Personal Data and against the accidental loss or destruction of, or damage to, Personal Data to ensure a level of security appropriate to: (i) the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage; and(ii) the nature of the data to be protected; and (b) take reasonable steps to ensure compliance with those measures.

Data Subjects

7.5       The Client acknowledges that the Company is reliant on the Client for direction as to the extent to which the Company is entitled to use and process the Personal Data. Consequently, the Company will not be liable for any claim brought by a Data Subject arising from any action or omission by the Company, to the extent that such action or omission resulted directly from the Client’s instructions.

8          Compliance

8.1       All Services are provided to customers on the understanding that they adhere to the Company’s Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy is in place to ensure the ongoing integrity of the Antheus network.  Customers are required to use the services provided in a Legal and responsible manner.

This Usage Policy works hand in hand with our Terms and Conditions, either of which may be revised without notice.

Antheus, at their sole discretion, reserve the right to terminate any account that breaches this Usage Policy.

 

1.1. You must not use the Services (or permit them to be used) for any illegal or unlawful purpose under any relevant Law. This may include, without limitation:

1.1.1. sending menacing, offensive, defamatory, obscene, indecent or abusive communications using the Services; and

1.1.2. using the Services to create or send Malware.

1.3. Without affecting clause 1.1, you are solely responsible for ensuring that your use of the Services does not contravene any relevant Law relating to the sending of unsolicited communications.

1.4. Antheus reserves a right to terminate with immediate effect accounts that initiate traffic to profit sharing numbers (Premium Rate Numbers, including personal numbers). No refund will be offered under any circumstances.

1.5. You warrant that your use of the Services will not infringe any third party intellectual property or other rights.

1.6. It is your responsibility to ensure Login names and passwords are kept secure and they must not be disclosed to third parties.

Complaint and Dispute Resolution Procedure

We hope you never have cause to complain about our service but no service is perfect and sometimes it may be necessary to contact us about a problem.

We will address any complaints as fairly and as quickly as possible.

To contact us about a problem please either: Email us at support@antheus.co.uk or Call us on 01626 832 423 (9am to 5pm, Monday to Friday) and we will try to resolve your problem there and then. If we can’t sort things out immediately, we’ll agree a plan of action with you.

In the unlikely event that you still feel that your complaint has not been resolved to your satisfaction, you may escalate it to a manager – either immediately whilst on the phone, or by email to sales@antheus.co.uk

If you are still unhappy with the outcome, after a period of 8 weeks or if we’ve investigated the problem fully but reached a deadlock, you have the option of referring your complaint to the Ombudsman Services for independent consideration.

The Ombudsman will make an independent decision based on the merits of your complaint.

The Ombudsman can be found here.