ViciDial Call Centre Solutions from Antheus Telecom

Antheus is the only company in UK that is a registered Vicidial Partner

If you’re looking for a reliable, efficient and cost effective sub 1,000 seat cloud call center solution then Antheus can deliver.

We can provide you with long or short term agreements and if you start small and realise you’re going to need more agents, our call center solutions are fully scalable to meet demand.

Antheus are able to offer hosted call center solutions without long term contracts. We are able to offer this because we are absolutely confident that once you’ve received the level of service we provide, you will want to keep your business with us.

We recently saved a Manchester based company over £1 million a year in license fees for their 800+ agents

Rock Solid, Reliable Call Center Solutions With No Long Term Contracts

We use state of the art hosting for all of our call centers providing unbeatable availability and reliability. All of our servers are closely monitored to ensure that they are running without errors at full speed.

The Call Centre pictured above near Gatwick has been running Vicidial with us for over 6 years

Our Commitment To You

Our call centres have fantastic availability with a true average uptime of 99.99%. Through well thought out system design and careful attention to detail a single server is capable of handling up to 25 agents. Our call centers are fully scalable and we are able to add servers and increase the capacity of your call center to hundreds of agents.

Telehouse West as seen from Hotel 

By using a dedicated server for each of our clients, we are able to give you peace of mind, you’ll know that other Antheus Telecom clients will not be impacting on the level of service that you can offer to your own clients by placing load on your server. We regularly check all of our servers to ensure that they are running within reasonable tolerances and that you’re receiving the best service possible.

In addition to reliability, being cost-effective and efficient, our dialler systems give you a plethora of customisation options and an extensive feature set. With our years of knowledge and experience we can customise the system to do almost anything you need it to do! A list of most of the major features can be found on the ViciDial features tab.

DC at Telehouse West, Docklands, as seen from hotel

If you think a Vicidial based system from Antheus could be what your business needs, why not give us a call on 0800 047 0214.

Why Use a Call Centre Solution using ViciDial?

ViciDial is THE open source call centre solution project, this means it is supported and developed by a wealth of knowledgable and talented developers. This pool of talent ensures that ViciDial is at the bleeding edge of call centre solutions and incredibly secure.

As an open-source call centre solution the costs are massively reduced, savings of hundreds of thousands of pounds are not uncommon when using ViciDial over a conventional, proprietary call centre system.

ViciDial is highly configurable. With an open source ViciDial system the power of administering your call centre is passed on to you. Need to setup a divert? You can. Need to set up a new voicemail message? You can. The flexibility and power of our call centre solutions are simply unbeatable once set up.

Pros and cons

Pros

• It’s Open Source and free to use
• No per seat costs
• It’s feature rich and stable (10 years of development)
• It runs on Linux and non proprietary hardware
• Extensive API’s allowing easy interfacing to other systems (CRM etc)

Cons

• It’s limited to 25 outbound agents per physical server
• Clustering servers is difficult without expert knowledge
• It won’t win any beauty contests
• Data maintenance is a full time position on larger systems

Conclusion

For all of Vicidial’s faults, oddities, it works and with the exception of WebRTC can pretty much match systems costing serious money.  It’s well supported by the open source community with frequent quality updates

Vicidial Call Centre Solutions | Key Features:

• No hidden fees
• Scalable to hundreds of logged in agents
• 99.9% uptime guarantee
• No long term contracts
• Includes initial setup support and 60 minutes per month of free tech support (related to the call center solution)
• Dedicated dialing server(s)
• Integrated call recording
• All features available by default
• Inbound, Outbound and Blended call handling
• Guaranteed up to 25 logged in outbound agents at 3:1 ratio per server
• Additional servers can be added to increase the number of logged in agents
• Three-way calling within the agent application
• Scheduled callbacks: Agent-Only and anyone
• Web configurable IVRs and voicemail boxes
• Outbound agent-controlled, broadcast and predictive dialing
• Virtually limitless campaigns, lists, IVRs, phone accounts, voicemail boxes and user accounts
• Abilitiy to have recordings automatically transferred to an external FTP site
• Ability to have agents operate from almost any internet connected computer
• All hosted settings and configuration are transferable to a customer-owned Vicidial system
• Communal web server and database included
• Full UK regulatory-compliance

Requirements for a Vicidial Call Center Solution

Requirements for each agent are fairly low and are as follows. For each agent within the call centre solution you will require a voip enabled phone which can be either a hard or soft phone. (A soft phone is a software application that works through a headset connected to the computer).

Soft phone software includes x-lite, 3cx or Zoiper and you will require at an absolute minimum a computer with at least a 500Mhz processor and 256Mb of ram. For good call quality we recommend computers with 1Ghz Processors and 512Mb of ram. We also recommend that the agent computers have a JavaScript enabled web browser installed (Firefox 1+ / Chrome / Safari 2+).

Vicidial Call Centre Solutions | Training Available

On-site training is available at a cost of £600 for a day for up to 8 people, which is normally more than sufficient. This includes a licensed copy of the full colour manual.

The training is geared for system adminstrators and call centre managers and provides a solid grounding in getting the most out of your call centre.

Agent training is not normally required as operation from the agent’s perspective is very straight forward and intuitive.

Typical Costs of a Call Centre Solution from Antheus Telecom

In addition to the above, you also get 30 outgoing lines as part of the bundle, full breakdown of costs below: –

Hosted Set Up Charges

• £250 initial fee for installation and configuration of each hosting server required.
• £199 1st month hosting fee in advance per server.
• Monthly ongoing fees include: £199 per server per month hosting fee plus the cost of minutes.(each dedicated server will handle up to 25 logged in agents)
• Training is also available at a cost of £600 for a day, which is normally sufficient. This includes a licensed copy of the full colour manual.

Typical Call Charges

• 0.9p per minute for outbound calls to landlines.
• 3p per minute for inbound free phone calls.
• Minutes are billed in 1 second increments with a minimum call cost of two tenths of a penny.
• All telco minutes are prepaid.
• £2 per month for each Direct Inward Dial you require.
• We are often able to offer special rates for customers with high volume.