VICIdial Call Centre Solutions from Antheus Telecom
What is VICIdial?
VICIdial is the most popular open-source contact centre solution in the world.
Who is VICIdial’s UK partner?
Antheus Telecom is the only UK company that is a registered VICIdial Partner.
So if you’re looking for a reliable, efficient and cost effective sub-1,000 seat cloud call centre solution then Antheus can deliver. We can provide you with long or short term agreements. So if you start small and realise you’re going to need more agents, our call centre solutions are fully scalable to meet demand.
Antheus can offer hosted call centre solutions without long term contracts. This is because we are absolutely confident that once you’ve received the level of service we provide, you will want to keep your business with us.
As an example, we recently saved a Manchester based company over £1 million a year in license fees for their 800+ agents!
Rock Solid, Reliable Call Centre Solutions With No Long Term Contracts
We use state of the art hosting for all of our call centres. So we provide unbeatable availability and reliability. We monitor all of our servers closely to ensure that they are running without errors at full speed.
Our Commitment To You
Our call centres have fantastic availability with a true average uptime of 99.99%. Through well thought out system design and careful attention to detail, a single server is capable of handling up to 25 agents. Our call centres are fully scalable. Therefore we are able to add servers and increase the capacity of your call centre to hundreds of agents.
By using a dedicated server for each of our clients, we can give you the ultimate peace of mind. So you’ll know that other companies will not impact on the level of service that you can offer by placing load on your server. We regularly check all of our servers to ensure that they are running within reasonable tolerances. This means that you’re always receiving the best service possible.
In addition to reliability, cost-effectiveness and efficiency, our dialler systems give you a wealth of customisation options and an extensive feature set. With our years of knowledge and experience we can customise the system to do almost anything you need it to do! A list of the major features is available on the VICIDial features tab.
DC at Telehouse West, Docklands, as seen from hotel
If you think a VICIdial based system from Antheus could be what your business needs, why not give us a call on 0800 047 0214. Contact us for more information.