VICIdial Call Centre Solutions from Antheus Telecom

What is VICIdial?

VICIdial is the most popular open-source contact centre solution in the world.

Who is VICIdial’s UK partner?

Antheus Telecom is the only UK company that is a registered VICIdial Partner.

So if you’re looking for a reliable, efficient and cost effective sub-1,000 seat cloud call centre solution then Antheus can deliver. We can provide you with long or short term agreements. So if you start small and realise you’re going to need more agents, our call centre solutions are fully scalable to meet demand.

Antheus can offer hosted call centre solutions without long term contracts. This is because we are absolutely confident that once you’ve received the level of service we provide, you will want to keep your business with us.

As an example, we recently saved a Manchester based company over £1 million a year in license fees for their 800+ agents!

Rock Solid, Reliable Call Centre Solutions With No Long Term Contracts

We use state of the art hosting for all of our call centres. So we provide unbeatable availability and reliability. We monitor all of our servers closely to ensure that they are running without errors at full speed.

Our Commitment To You

Our call centres have fantastic availability with a true average uptime of 99.99%. Through well thought out system design and careful attention to detail, a single server is capable of handling up to 25 agents. Our call centres are fully scalable. Therefore we are able to add servers and increase the capacity of your call centre to hundreds of agents.

By using a dedicated server for each of our clients, we can give you the ultimate peace of mind. So you’ll know that other companies will not impact on the level of service that you can offer by placing load on your server. We regularly check all of our servers to ensure that they are running within reasonable tolerances. This means that you’re always receiving the best service possible.

In addition to reliability, cost-effectiveness and efficiency, our dialler systems give you a wealth of customisation options and an extensive feature set. With our years of knowledge and experience we can customise the system to do almost anything you need it to do! A list of the major features is available on the VICIDial features tab.

DC at Telehouse West, Docklands, as seen from hotel

If you think a VICIdial based system from Antheus could be what your business needs, why not give us a call on 0800 047 0214. Contact us for more information.

Why Use a Call Centre Solution using VICIdial?

VICIdial is THE open source call centre solution project. This means it is supported and developed by a wealth of knowledgable and talented developers. This pool of talent ensures that VICIDial is at the bleeding edge of call centre solutions and incredibly secure.

What’s more, VICIdial is the highest-rated call centre software. Have a look at the VICIdial reviews on the Capterra website.

As an open-source call centre solution the costs are massively lower. Savings of hundreds of thousands of pounds are not uncommon when using VICIDial over a conventional, proprietary call centre system.

In addition, VICIDial is highly configurable. With an open source VICIDial system the power of administering your call centre is passed on to you. Need to setup a divert? You can. Need to set up a new voicemail message? You can. The flexibility and power of VICIdial call centre solutions are simply unbeatable once set up.

Pros and cons

Pros

• It’s open source and therefore free to use
• No per seat costs
• It’s feature rich and stable (well over 10 years of development)
• It runs on Linux and non proprietary hardware
• Extensive API’s allowing easy interfacing to other systems (CRM etc)

Cons

• It’s limited to 25 outbound agents per physical server
• Clustering servers is difficult without expert knowledge
• It won’t win any beauty contests
• Data maintenance is a full time position on larger systems

Conclusion

VICIdial really works and with the exception of WebRTC can pretty much match systems costing serious money.  It’s well supported by the open source community with frequent quality updates

VICIdial Call Centre Solutions | Key Features:

• No hidden fees
• Scalable to hundreds of logged in agents
• 99.9% uptime guarantee
• No long term contracts
• Includes initial setup support and 60 minutes per month of free tech support (related to the call center solution)
• Dedicated dialing server(s)
• Integrated call recording
• All features available by default
• Inbound, Outbound and Blended call handling
• Guaranteed up to 25 logged in outbound agents at 3:1 ratio per server
• Add additional servers to increase the number of logged in agents
• Three-way calling within the agent application
• Scheduled callbacks: Agent-Only and anyone
• Web configurable IVRs and voicemail boxes
• Outbound agent-controlled, broadcast and predictive dialing
• Virtually limitless campaigns, lists, IVRs, phone accounts, voicemail boxes and user accounts
• Abilitiy to have recordings automatically transferred to an external FTP site
• Ability to have agents operate from almost any internet connected computer
• All hosted settings and configuration are transferable to a customer-owned VICIdial system
• Communal web server and database included
• Full UK regulatory-compliance

Technical requirements for a VICIdial Call Centre Solution

Requirements for each agent are fairly low and are as follows. For each agent within the call centre solution you will require a voip enabled phone which can be either a hard or soft phone. (A soft phone is a software application that works through a headset connected to the computer).

Soft phone software includes x-lite, 3cx or Zoiper. You will require at an absolute minimum a computer with at least a 500Mhz processor and 256Mb of ram. For good call quality we recommend computers with 1Ghz Processors and 512Mb of ram. We also recommend that the agent computers have a JavaScript enabled web browser installed (Firefox 1+ / Chrome / Safari 2+).

VICIdial Call Centre Solutions – UK Training

On-site training is available at a cost of just £600 for a day for up to 8 people. This is normally more than sufficient. This also includes a licensed copy of the full colour manual.

The training is ideal for system adminstrators and call centre managers. It provides a solid grounding in getting the most out of your call centre.

Agent training is not normally required since operation from the agent’s perspective is very straightforward and intuitive.