One area that Ai shines is in call analysis. Many contact centres have a QA section who spend time listening to calls to ensure compliance, performance etc.

It’s a time consuming process as the calls need to be listened to in realtime speed. On the other hand, Ai can listen to a 30 minute call and analyse it in seconds! It can then score it as a human would, from keywords to inflection etc.

However in order for it to work, the recording needs to be split into agent left speaker, customer right speaker

Antheus has developed a system to do just that, match it to call records and automatically upload it to your chosen Ai provider for analysis.

With no contracts or tie-ins, super-fast deployment and total flexibility, it’s the perfect solution for your cloud contact centre