Ofcom today published their policy positioning statement entitled ‘ The Future of fixed telephone services’ a copy of which can be found here. With just six years to go before the PSTN service in the UK becomes history, Ofcom has been looking into the implications. They seem to be a little unsure about this new…
Reviews tell you a lot about a company, right? Knowing that other customers are happy can help you to make a decision about which companies to talk to about your own needs. Here at Antheus, we’re not ones to blow our own trumpet. But we’re so pleased with all the Google reviews that our lovely…
Most of you will be aware that GDPR – the EU’s General Data Protection Regulation replaces the 1995 Data Protection Directive on 25th May 2018. It’s the most significant piece of European data protection legislation to be introduced in 20 years. We know that complying with this regulatory change is a top priority for many of our customers.…
Our healthcare telephony solution is up for an award! We are so pleased to announce that our VoIP-based healthcare telephony system is nominated for an award. Significantly, it’s on the shortlist in the prestigious ITSPA awards in the “best vertical solution” category. Our entry is based on our new healthcare-specific solution. A well known healthcare…
There’s a lot of jargon in the telecoms and call centre industry! We even use some of it on our own website. We’ve put together a handy glossary of terms that will help you to understand some of the terminology involved. DDI – Direct Dialling Inward (sometimes called DID) is a feature offered by telephone companies…
Call centre server reliability When you’re running a call centre or contact centre, one of the most important things is the reliability of your servers. The last thing you want is for a server to go down. Server downtime leaves your agents unproductive and unable to deal with calls. The cost of downtime is undeniably…
Liberalis Now can help you to create your own online call centre in moments! Antheus are very proud to announce the launch of Liberalis Now – the latest in free online call centre software. We set out to create the ultimate online call centre software. One with lightning-fast set-up, low costs, complete flexibility and ease…
Antheus Telecom Sponsor Newton Abbot Rugby Club Antheus Telecom are extremely proud to sponsor Newton Abbot Rugby Club as a platinum sponsor this season. We are very happy to be associated with a forward-thinking club that is growing to be such an integral part of the local community. Our head office based just a stone’s…