Antheus has been at the forefront of VoIP (Voice over IP) technology for over 10 years, specialising in contact centre systems as well as business phone systems for the SME market.
Looking for an Award Winning WebRTC Contact centre? You’ve come to the right place.
As a one stop shop for business IP phone systems, Antheus can address all of your company’s telephony needs, from system design and analysis, security, networking, disaster recovery through to supplying hardware and software. We supply and install the Asterisk VOIP PBX system both on premiss and hosted as well as the ViciDial and Liberalis call centre systems.
Areas of expertise
Our award winning Liberalis® Contact centre system is highly scalable, from just 10 seats to 1,000. We’ve achieved this by engineering a highly flexible solution written at the core level in C++.
Because of it’s modular design, the system can scale both up and down as your needs change
By using the optional WebRTC module, there’s no longer a requirement for any form of IP phone (hard or soft) as all audio is sent securely using the browser, removing not just the SIP overhead but also the associated security (Toll fraud) issues.
All you need is a headset and a Browser and you’re done
** Liberalis supports a combination of IP phones and WebRTC
If your call center isn’t running for even an hour, we know it’s costing you money just having the agents sitting there, never mind the loss of sales. You rely on a system that simply works 99.99% of the time.
We’ve built our reputation of providing very high uptime systems by doing just that, namely as far as possible providing ‘Five Nines’ reliability.
We achieve this by using quality equipment in our datacenters. Not just the servers, the network infrastructure too, with constant real time monitoring 24/7.
We’ve invested heavily in our core systems over the last few years to build a robust system, so you don’t have to worry.
We don’t just know call centre systems inside and out, we also know about the networking side too.
We monitor virtually every aspect of the systems providing your call centre system 24/7.
We use SNMP monitoring of the physical hardware. Alerts are sent to our support centre if there are any issues with systems temperatures, disks, memory etc. Even if a fan fails or starts to run slowly, we know about it immediately
Disk capacity is closely monitored and alerts are triggered well before they reach critical levels. All servers have at a minimum mirrored hot swap drives with automatic rebuilds in the event of a drive failure. In addition extensive use is made of database replication. If the slave replication fails or falls too far behind, engineers are alerted
In short, we aim to be one step ahead of potential failures, keeping your operation going with minimal downtimes 24/7
We make a point our knowing our ecosystem inside and out.
By knowing everything about everything to do with call centre provisioning, we are your one stop shop
All our servers run the Linux operating system, the only choice for mission critical applications and we have used a single vendor, HP for hardware for the last 10 years.
We own all of the equipment and do not outsource any. This means we have a standard build that we know will work.
As members of RIPE, we have our own independent IP address space and peer directly with many networks including LINX. In short we are our own ISP.
We also have in house developers that allow us to enhance our call center systems as well as providing customization.
Our Core business is providing systems to call centres within Europe but focused on the UK. We also provide high availability phone systems for critical services such as healthcare as well as regular business systems