Why use Vicidial? We look at the pros and cons.
Why use Vicidial for your call centre system? ***NEW*** Antheus Vicidial to A.I. Connector. Seamlessly upload Stereo call recordings for A.I. Analysis. So why use Vicidial? Vicidial is the most popular open source call centre solution in the world, with over 14,000 installations in over 100 countries. Vicidial is THE open source call centre solution project.…
Hanging Up for Good: The End of ISDN and PSTN Lines
The United Kingdom is on the brink of a significant communication transformation as it bids farewell to ISDN and PSTN lines by December 2025. Explore the implications of this change and the exciting future of All-IP networks in this blog post.
How to achieve effective inbound marketing
achieve effective inbound marketing, by following these steps
Effective lead generation for call centres
Some effective lead generation strategies commonly used by call centres
SoGEA and the big switch off
SoGEA (Single Order Generic Ethernet Access) is a new way of getting high-speed internet without needing a traditional phone line.
Call Centre Disaster Recovery
Call Centre Disaster Recovery – What Happens If The Worst Happens?
Call centre reliability
Our call centre server reliability is legendary. But just how good is it?
How good is your Lead generation quality?
A good lead generation company is an invaluable partner when it comes to call centre performance. Simply put, if the quality of the data is good then call centres will achieve a higher daily conversion rate for calls made
Improve telemarketing with ViciDial and TPS.
A new service that incorporates TPS screening at the point of dial.
Why Vicidial is an ideal call centre solution
Vicidial is a powerful, open-source call center software solution that has been gaining popularity in recent years.
what is SoGEA
SoGEA (Single Order Generic Ethernet Access) is a new broadband service that allows customers to access high-speed internet without the need for a traditional phone line.
Call centre system versus PBX
In this blog post, we will explore when a contact centre system might be needed versus a PBX system.